VBe-Services a leading Business Process Outsourcing (BPO) Service provider, offering the most advanced services available today. We focus on applying standard architectural methods, and tools in our processes to enable our clients gain the edge over their competitors.
VBe-Services offers small-to-midsize inbound call center solutions and enterprise solutions. Our small-to-midsize inbound call center solutions include: Toll Free Customer Service, Live Web Chat, Email Response, Direct Response, Appointment Scheduling, Phone Answering Service, and Conference & Registration. Our enterprise solutions include: Technical Support, Telesales and Customer Acquisition, Customer Care and Retention, Web Based Customer Care and 24-Hr Help Desk.
Initiated by its well experienced board of directors and supported by a team of professionals, VBe-Services Call center has set a milestone in being the fastest growing Call center in US.
Within the first eight months of it's launch, Aug. 2005 to March 2006, VBe-Services experienced phenomenal growth in business, revenue and goodwill. Our recently established Software and Web Development Unit, is targeted to enhance the business processes of our clients through the use of the latest technology, spanning numerous platforms, version control tools and programming languages.
We strive to fully meet our client specific needs and keep them updated about the changes in technologies while assembling the industries topmost professionals to create the very best in-class teams.
We believe that customer satisfaction is central to quality and performance. We are committed to service excellence and work to deliver a professional, proactive service with every customer contact. Our people are experts in their field and are encouraged to continually update their skills to ensure we are always improving. Our core values, which form part of our team culture and have been incorporated into our day-to-day approach to service delivery.
Inbound Calling: 95%
Outbound Calling : 99%
Backoffice Support : 98%
E-mails and Calls : 93%
Our multi-channel call centers include a large pool of qualified, fully trained, web enabled and sales-focused inbound call center agents.
Our team of talented callers and experienced inbound and outbound callers is ready to meet any of your needs and exceed your expectations.
Our call center solutions, live chat support, and email response services you can ensure you will never miss an opportunity to connect with your customers
Our call center solutions include: Toll Free Customer Service, Live Web Chat, Email Response, Appointment Scheduling, Phone Answering Service, and Conference.