Our Process


At VBe-Services, our goal is not simply to deliver web-based business integration solutions, but to create a recipe for success for our clients by implementing a development process that is understandable and repeatable. Enriched with years of corporate experience in telecommunication and information technology, VBe-Services has established a methodology for rapid design, development, and delivery that is second to none. Our approach is born of vast experience with many of the world's leading corporations, and continues to evolve to reflect new developments in the business and technology marketplace.


Our comprehensive Project Management Methodology ensures extensive and formal documentation through all stages,
including user sign-off of appropriate documents. It comprises of two separate parts.

Call Center

BPO and Call Center Services Process.

Software Web Development

Software or Web Development Life Cycle.

Our BPO and Call Center Services Process

Agreement with Client:

This phase involves the introductory session of the client with our sales personnel who eventually sets the outline of the project. Here the initial goals and objectives of the project from "user perspective" are set in backdrop of budgetary allocation and time limitation.

Team Training from Client:

It provides the client with the opportunity to narrate the detailed requirements, undertake analysis, define the architecture, and plan for construction of the project to the dedicated team members.

Re-training by Internal trainer:

At this stage, our highly skilled Internal Trainers groom our competent Tele Service Representatives (TSR) according to the unique needs of each project undertaken.

Mock-calls by respective Team Managers:

To ensure best results, our Team Managers make Mock-calls before the final take-off of the project.

Sales call undertaken by TSR's, and subsequently verified by Supervisors / Team Leaders:

Finally, the well-trained TSR's make calls to the target consumers under the strict guidelines of the competent Supervisors / Team Leaders.

Sales Pitch Verification:

Sales pitch of all TSR's is barged by a compliance team member to give feedbacks to the representatives for improvement.

Quality Assurance:

The quality and compliance team hears voice file of all sales to eliminate the ones that do not meet the strict parameters set by the client.

Reporting:

Subsequent reporting of all quality clear sales from the MIS team either by excel sheets or by web entry, as desired by client.

Follow-up:

Follow - up with customers for knowing his experience with the sold product, and to grab another prospective sale.


Our Software Development life cycle

Software Development Life Cycle also ensures extensive and formal documentation through all stages, including user sign-off of appropriate documents. It breaks projects into a series of stages which contain defined deliverables and usually spans over six main stages, namely Deal, Documentation, Design, Develop, Deploy and Deliver.

Phase I: DEAL: Lead Closure:

This phase involves the introductory session of the client with our sales personnel who eventually sets the outline of the project. Here the initial goals and objectives of the project from "user perspective" are set in backdrop of budgetary allocation and time limitation.

Phase II: DOCUMENTATION: Requirements Analysis and Resource Allocation:

Once the sale has been agreed, a dedicated project manager will be assigned who will gather detailed requirements, undertake analysis, define the architecture, and plan for construction of the project. A detailed document is created that identifies the risk factors and scope of the project and illustrates the process flow.

Phase III: DESIGN- Design Prototyping & Selection of Coding Standards:

This is the phase when the Graphic User Interface (GUI) comes to shape. To develop a complete prototype with a working model we use state-of-the-art frameworks and platforms for faster and efficient development.

Phase IV: DEVELOPMENT- Database Design and Development:

Once you are completely satisfied and have chosen an initial draft, the development process begins. At this point, we establish the development environment tools and guidelines and create database design following the business logic. During the whole process of database designing, our expert developers emphasize on scalability and modularity of the project. This is considered to be the most critical and important phase of development as both the designing and programming teams work on the project in parallel manner.

Phase V: DEPLOY- Revisions and Customizations:

The client's requirement and feedback remains of highest priority to us so we keep our customers updated with every process of development and modification at regular intervals. So, after the completion and implementation of the development cycle, we present the finished product to the client, accompanied by an elaboration of the whole process. This session will give you an opportunity to make any final adjustments that may be required to make the website work flawlessly.

Phase VI: DELIVER-Delivery and Transition:

After all final modifications and changes have been incorporated and approved; we approach the client to take complete possession of the project outcome. At this final stage, the Transition Planning is a very important feature that includes scheduling system rollout, ensuring proper hardware and software existence and transferring the relevant information to the client.

Finally, Signoff signifies the successful execution of the project. As a special privilege to our customers, we facilitate minor customization at no cost, given we maintain their sites.

Get in Touch

3131 S Bascom Ave #200
Campbell, CA 95008, US
P: (408) 300-9515

Vbe Services Address

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